Park Place Volvo's Tim Haydin is an example of amazing customer service
Have you ever had a customer service experience so fabulously wonderful that you told people about it as fast as you could? Well, that's what happened to me and that's why I doing this blog post.
It all started in May when my beloved 1994 940 Volvo was hit by an uninsured motorist and the car was totaled by GEICO. The settlement was insufficient to replace the damaged right rear door so I just decided to keep driving her and see what happened.
I contacted Park Place Volvo to brag about how well the car performed in the wreck, even though I bought it at the former Pat Patterson Volvo in Memphis, way back in 1995.
This tire wheel was damaged in the wreck
Park Place Volvo GM Rob Schweizer graciously referred me to Shane Funk at Xtreme Collision. And Shane got the right rear door to close.
Then a few weeks ago, Park Place sent an email offer featuring a complimentary inspection and car wash, which I accepted. During that visit Rob introduced me to Tim Haydin, who looked over the car and provided a list of repairs.
Tim later went out of his way to ensure the car was safe to drive by replacing the right rear tire wheel (right) which was damaged in the wreck. I have been driving on this tire wheel since the wreck and didn't know it was damaged. The replacement is in the photo below. Thank you Tim!
This is the replacement tire wheel installed by Park Place Volvo's Tim Haydin
Tim also pointed out some other concerns, which I need to address.
His helpful attitude combined with that of his boss, really blew me away.
So, the car is still going strong, thankfully, in spite of the right rear door damage.
It's one thing for an international brand like Volvo to tout occupant safety but totally another matter when its team members demonstrate amazing customer service, which eases the pain of a car wreck and, could save someone's life.
All photos by Regina L. Burns (c) 2012. All Rights Reserved.
About the Author:
Regina L. Burns, M.A., Project+, is an award-winning multimedia editor and journalist, specializing in Black history and African American stories at Harvest Reapers Communications. Her work has been published in Texas Highways magazine, WFAA-TV, The Dallas Morning News, the Fort Worth Star-Telegram as well as The Commercial Appeal, the Tri-State Defender and The Flyer, among others.